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The Projects Everyone Needs.

The Work No One Has Time to Own.

Practical support for process improvement, automation, conversions, and operational change for small and mid-sized credit unions.

Who I am

Hi, I’m Kymberly Sajovic—a consultant with over two decades of experience working across credit unions, community banking, and fintech.

My background spans financial services, technology operations, product leadership, and large-scale implementation projects, with a focus on helping organizations navigate change in practical, manageable ways.

Having worked on both the credit union side and the vendor side, I understand how challenging it can be to balance day-to-day operations with the projects that still need attention. My approach is collaborative, straightforward, and focused on helping teams move forward without unnecessary complexity.

I believe the most valuable work often happens behind the scenes—in the details, the process improvements, and the operational fixes that make everything else run better.

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Explore what I offer

Small and mid-sized credit unions often have important projects to manage, but not always the internal capacity to take them on effectively.

Conversions, vendor decisions, process improvements, and operational challenges can quickly become overwhelming when teams are already stretched thin.

I provide practical support to help institutions move these projects forward—bringing structure, clarity, and independent guidance where it matters most.

Whether it’s reducing manual work, managing a system conversion, supporting vendor selection, or improving internal processes, the goal is simple: helping organizations solve the work that keeps getting pushed aside, but matters most.

  • Many small and mid-sized credit unions know where inefficiencies exist—they just don’t have the time, staff, or internal resources to fix them.

    I help identify operational bottlenecks, reduce manual work, improve workflows, and create practical solutions that make day-to-day operations smoother for both staff and members. Whether it’s improving handoffs between departments, reducing duplicate work, or identifying automation opportunities, the goal is simple: better processes that support better service.

    Typical Engagements

    • Process mapping and workflow reviews

    • Manual work reduction opportunities

    • Process automation identification

    • Cross-department operational improvements

    • Employee and member experience improvements

    • Operational pain point assessments

    • Back-office efficiency improvements

    • Vendor workflow optimization

    Deliverables

    • Current state and future state workflow maps

    • Process improvement recommendations

    • Automation opportunity assessments

    • Prioritized action plans

    • Implementation roadmaps

    • Executive-ready summaries and recommendations

    • Operational efficiency reviews

    • Practical next-step plans for internal teams

    Engagement Format

    Project-based engagements, operational assessments, or short-term advisory support depending on scope, priorities, and organizational needs.

  • System conversions, platform implementations, and vendor transitions are high-stakes projects that can quickly overwhelm already stretched teams.

    I provide hands-on support to help credit unions successfully manage these initiatives—from planning and coordination to vendor communication, scope alignment, issue resolution, and project execution. The focus is on keeping projects moving, reducing disruption, and making sure the institution—not the vendor—stays in control.

    Typical Engagements

    • Core system conversions

    • Digital banking platform implementations

    • Loan origination and lending platform transitions

    • Payments and treasury platform implementations

    • Vendor transitions and onboarding

    • Merger-related operational support

    • Cross-functional project coordination

    • Conversion readiness planning

    Deliverables

    • Project plans and milestone tracking

    • Vendor coordination and accountability support

    • Risk identification and issue management

    • Executive reporting and stakeholder communication

    • Scope validation and implementation oversight

    • Client-side project leadership

    • Conversion readiness assessments

    • Post-implementation review and optimization recommendations

    Engagement Format

    Project-based support, interim leadership, or client-side implementation management throughout the full project lifecycle—from planning through go-live and stabilization.

  • Choosing the right technology partner is one of the most important decisions a financial institution makes—and one of the easiest places to lose time, money, and trust.

    I help credit unions navigate vendor evaluations, RFP development, contract conversations, and implementation planning with an independent, client-first approach. The goal is simple: selecting the right solution for your institution’s actual needs—not the loudest sales pitch.

    Typical Engagements

    • Vendor evaluation and comparison

    • RFP development and management

    • Core and platform selection support

    • Contract review preparation and negotiation support

    • Stakeholder alignment and requirements gathering

    • Vendor demo coordination and scoring

    • Due diligence and implementation planning

    Deliverables

    • RFP templates and customized documentation

    • Vendor scorecards and comparison frameworks

    • Requirements gathering summaries

    • Executive decision support materials

    • Recommendation reports and implementation considerations

    • Stakeholder facilitation and decision-making support

    • Vendor selection roadmaps

    Engagement Format

    Project-based advisory support designed to guide institutions from early evaluation through vendor selection and implementation readiness.

  • Sometimes the work is too important to leave without clear ownership—but not large enough to justify a full-time hire.

    I provide flexible leadership support for technology projects, vendor initiatives, and operational priorities that need structure, accountability, and momentum. Whether stepping in during a transition or helping guide a critical initiative, I help teams keep projects moving and decisions clear.

    Typical Engagements

    • Interim project leadership

    • Technology initiative oversight

    • Vendor management support

    • Cross-functional project coordination

    • Executive stakeholder communication

    • Leadership support during transitions

    Deliverables

    • Project oversight and accountability

    • Executive reporting and status visibility

    • Vendor coordination and follow-up

    • Clear ownership of key initiatives

    • Cross-team alignment and communication

    Engagement Format

    Short-term fractional support or project-based leadership for institutions that need experienced oversight without adding a full-time role.

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