The Projects Everyone Needs.
The Work No One Has Time to Own.
Practical support for process improvement, automation, conversions, and operational change for small and mid-sized credit unions.
Who I am
Hi, I’m Kymberly Sajovic—a consultant with over two decades of experience working across credit unions, community banking, and fintech.
My background spans financial services, technology operations, product leadership, and large-scale implementation projects, with a focus on helping organizations navigate change in practical, manageable ways.
Having worked on both the credit union side and the vendor side, I understand how challenging it can be to balance day-to-day operations with the projects that still need attention. My approach is collaborative, straightforward, and focused on helping teams move forward without unnecessary complexity.
I believe the most valuable work often happens behind the scenes—in the details, the process improvements, and the operational fixes that make everything else run better.
Explore what I offer
Small and mid-sized credit unions often have important projects to manage, but not always the internal capacity to take them on effectively.
Conversions, vendor decisions, process improvements, and operational challenges can quickly become overwhelming when teams are already stretched thin.
I provide practical support to help institutions move these projects forward—bringing structure, clarity, and independent guidance where it matters most.
Whether it’s reducing manual work, managing a system conversion, supporting vendor selection, or improving internal processes, the goal is simple: helping organizations solve the work that keeps getting pushed aside, but matters most.
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Many small and mid-sized credit unions know where inefficiencies exist—they just don’t have the time, staff, or internal resources to fix them.
I help identify operational bottlenecks, reduce manual work, improve workflows, and create practical solutions that make day-to-day operations smoother for both staff and members. Whether it’s improving handoffs between departments, reducing duplicate work, or identifying automation opportunities, the goal is simple: better processes that support better service.
Typical Engagements
Process mapping and workflow reviews
Manual work reduction opportunities
Process automation identification
Cross-department operational improvements
Employee and member experience improvements
Operational pain point assessments
Back-office efficiency improvements
Vendor workflow optimization
Deliverables
Current state and future state workflow maps
Process improvement recommendations
Automation opportunity assessments
Prioritized action plans
Implementation roadmaps
Executive-ready summaries and recommendations
Operational efficiency reviews
Practical next-step plans for internal teams
Engagement Format
Project-based engagements, operational assessments, or short-term advisory support depending on scope, priorities, and organizational needs.
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System conversions, platform implementations, and vendor transitions are high-stakes projects that can quickly overwhelm already stretched teams.
I provide hands-on support to help credit unions successfully manage these initiatives—from planning and coordination to vendor communication, scope alignment, issue resolution, and project execution. The focus is on keeping projects moving, reducing disruption, and making sure the institution—not the vendor—stays in control.
Typical Engagements
Core system conversions
Digital banking platform implementations
Loan origination and lending platform transitions
Payments and treasury platform implementations
Vendor transitions and onboarding
Merger-related operational support
Cross-functional project coordination
Conversion readiness planning
Deliverables
Project plans and milestone tracking
Vendor coordination and accountability support
Risk identification and issue management
Executive reporting and stakeholder communication
Scope validation and implementation oversight
Client-side project leadership
Conversion readiness assessments
Post-implementation review and optimization recommendations
Engagement Format
Project-based support, interim leadership, or client-side implementation management throughout the full project lifecycle—from planning through go-live and stabilization.
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Choosing the right technology partner is one of the most important decisions a financial institution makes—and one of the easiest places to lose time, money, and trust.
I help credit unions navigate vendor evaluations, RFP development, contract conversations, and implementation planning with an independent, client-first approach. The goal is simple: selecting the right solution for your institution’s actual needs—not the loudest sales pitch.
Typical Engagements
Vendor evaluation and comparison
RFP development and management
Core and platform selection support
Contract review preparation and negotiation support
Stakeholder alignment and requirements gathering
Vendor demo coordination and scoring
Due diligence and implementation planning
Deliverables
RFP templates and customized documentation
Vendor scorecards and comparison frameworks
Requirements gathering summaries
Executive decision support materials
Recommendation reports and implementation considerations
Stakeholder facilitation and decision-making support
Vendor selection roadmaps
Engagement Format
Project-based advisory support designed to guide institutions from early evaluation through vendor selection and implementation readiness.
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Sometimes the work is too important to leave without clear ownership—but not large enough to justify a full-time hire.
I provide flexible leadership support for technology projects, vendor initiatives, and operational priorities that need structure, accountability, and momentum. Whether stepping in during a transition or helping guide a critical initiative, I help teams keep projects moving and decisions clear.
Typical Engagements
Interim project leadership
Technology initiative oversight
Vendor management support
Cross-functional project coordination
Executive stakeholder communication
Leadership support during transitions
Deliverables
Project oversight and accountability
Executive reporting and status visibility
Vendor coordination and follow-up
Clear ownership of key initiatives
Cross-team alignment and communication
Engagement Format
Short-term fractional support or project-based leadership for institutions that need experienced oversight without adding a full-time role.
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